SHIPPING POLICY

At Wild Melvie, every order is prepared with care. Below you’ll find information about shipping, delivery, and what to expect once you’ve placed your order.

SHIPPING OPTIONS & FEES

Available shipping destinations, delivery options, and shipping charges are displayed at checkout. Any applicable complimentary shipping offers will be reflected before you complete your purchase.

Please ensure your delivery address and contact details are correct when placing your order.

PROCESSING & DELIVERY

Orders are processed on business days, excluding public holidays. Processing may take longer during collection launches and busy periods.

Estimated delivery times are provided at checkout. These are estimates and may be affected by customs clearance, local holidays, or carrier delays.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

INTERNATIONAL SHIPPING

Available international destinations are shown at checkout.

Depending on your destination, import duties, taxes, or customs fees may apply. Checkout will indicate whether duties and taxes are included in your order total. Where they are not included, additional charges may be payable upon import.

Customs procedures vary by country and may affect delivery times.

PREORDERS

For preorder items, the estimated dispatch date will be indicated on the product page. Please review this information before placing your order.

If the estimated dispatch date changes, we’ll contact you with an update.

ORDER CHANGES

If you need to update your order or delivery details, please contact us as soon as possible through our Contact page. We’ll do our best to assist, but changes may not be possible once your order has been processed or dispatched.

DELIVERY ISSUES

If your order arrives damaged, appears to be missing, or is marked as delivered but has not been received, please contact us promptly with your order number and any relevant details so we can assist.

For damaged items, please retain the packaging and include photographs where possible.

RETURNS

For information on return eligibility, instructions, and applicable charges, please refer to our Returns & Refund Policy. Please follow the return instructions before sending any items back.

CONTACT US

For any questions about shipping or your order, please get in touch through our Contact page.