RETURNS, REFUNDS & CANCELLATIONS

OUR RETURNS POLICY

At Wild Melvie, we want you to feel confident in every purchase. We accept returns within 30 days of delivery, subject to the conditions below.

This policy applies to online purchases from wildmelvie.com, operated by WILD MELVIE TRADING L.L.C. It does not limit any mandatory rights you may have under applicable consumer law.

RETURN CONDITIONS

To qualify for a return under our 30-day returns policy:

• Items must be unworn, unused, undamaged, and returned with all original tags attached and original packaging included.

• Items must be free from stains, perfume, makeup, deodorant marks, alterations, and other signs of wear.

• Any Wild Melvie security or brand tags must remain attached in their original position.

• Footwear and accessories, where offered, must be returned with their original branded boxes and dust bags, where provided. Please place these inside protective outer packaging.

• When trying on footwear, please avoid marking the soles or damaging the shoe box.

• Swimwear, lingerie, and hosiery must retain all applicable hygiene seals and protective labels. Any sealed hygiene packaging must remain unopened. Swimwear and lingerie may only be tried on over your own undergarments and must not be worn or soiled.

• Jewellery, where offered, must be returned in its original condition with all accompanying packaging and documentation.

• Beauty and cosmetic products, where offered, must be unopened and unused, with their original packaging seals intact.

Please handle your purchases carefully when trying them on. Returns that do not meet these conditions may be declined under our voluntary returns policy, without affecting your statutory rights.

EXCLUSIONS

Items clearly identified as final sale are excluded from our voluntary 30-day returns policy.

Items made to your individual specifications or personalized for you are also excluded from this policy.

These exclusions do not affect any mandatory cancellation rights or rights relating to faulty, damaged, or incorrectly supplied goods.

HOW TO RETURN AN ITEM

A return label will be included with your shipment to help you return eligible items.

To arrange a return:

1. Contact us through the Contact page at wildmelvie.com, providing your order number and identifying the items you wish to return.

2. Carefully pack the items, including all original tags, packaging, and any accessories supplied with them.

3. Follow the instructions provided with your return label and hand the parcel to the designated carrier within 30 days of delivery.

4. Retain your proof of postage and tracking information until your refund has been completed.

If your return label is missing or unusable, please contact us for assistance.

Return parcels must be sent to the address shown on the return label or otherwise confirmed by our team. Please do not send returns to our registered office or boutique unless instructed to do so.

RETURN SHIPPING COSTS

[To be confirmed before publication: specify whether the supplied return label is free to use or whether a clearly stated return fee will be deducted from the refund, including any country-specific conditions.]

If you choose to use a different carrier rather than our designated return service, you are responsible for arranging and paying for that shipment, unless otherwise agreed or required by applicable law. We recommend using a tracked service and retaining proof of postage.

If you wish to return an item from a country different from the original delivery country, please contact us first. Additional shipping or customs charges may apply and will be explained before you proceed.

Where an item is faulty, damaged, or incorrectly supplied, we will arrange an appropriate return solution at no cost to you, in accordance with applicable law.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive an item that is damaged, faulty, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where available. Our team will advise you on the appropriate return, replacement, or refund process.

The exclusions and conditions of our voluntary returns policy do not remove your statutory rights concerning faulty or incorrectly supplied goods.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.

Refunds will be processed within the time limits required by applicable law. Where the law requires a refund based on evidence that goods have been sent back, we will follow that requirement.

Original delivery charges will be refunded where required by applicable law. Where statutory cancellation rules require reimbursement of standard delivery, any additional amount paid for an upgraded delivery service may be excluded.

Any return shipping deduction must have been clearly disclosed before purchase and be permitted by applicable law.

CANCELLING AN ORDER BEFORE DISPATCH

If you wish to cancel an order, please contact us as soon as possible through our Contact page, quoting your order number.

If the order has not yet been dispatched and we can stop fulfilment, we will cancel it and refund the amounts paid for the cancelled order.

If the order has already been dispatched, we may be unable to stop delivery. You may then return eligible items under this policy or exercise any applicable statutory cancellation rights.

STATUTORY CANCELLATION RIGHTS

Depending on the laws applicable to your purchase, you may have a separate legal right to cancel or withdraw from your order within a specified period.

To exercise this right, send us a clear statement that you wish to cancel, including your name, order number, and sufficient information to identify the purchase. You do not need to use a particular form unless applicable law requires otherwise.

Where statutory cancellation rights apply, we will follow the applicable requirements concerning notification periods, return deadlines, refunds, delivery charges, and permitted deductions.

Our voluntary 30-day returns policy, final-sale restrictions, packaging requirements, and return approval process do not override mandatory consumer rights.

FAIR USE

We offer our returns policy to support a positive shopping experience. Where there is reasonable evidence of fraud or misuse, we may investigate and take proportionate action, including restricting future purchases where legally permitted.

Such action will not affect your rights in respect of existing purchases or prevent you from exercising statutory consumer rights.

CONTACT

For assistance with returns, refunds, or cancellations, please contact us through the Contact page at wildmelvie.com and include your order number.

WILD MELVIE TRADING L.L.C

Website: wildmelvie.com

Customer Service Email: info@wildmelvie.com